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September 2005
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V O L U M E    16,    N U M B E R    3
September 2005

Abstracts available in English | Spanish | French | German

Table of Contents

Civil Society Opposition to Nonferrous Metals Mining in the Philippines, William N. Holden, pp. 223-249

Internal Marketing, Negative Experiences, and Volunteers' Commitment to Providing High-Quality Services in a UK Helping and Caring Charitable Organization, Roger Bennett and Anna Barkensjo, pp. 251-274

Patterns of Giving in South Africa, David Everatt, Adam Habib, Brij Maharaj, and Annsilla Nyar, pp. 275-291

What is Old is New Again: Achieving Effectiveness with Volunteer Programs in Kazakhstan, Jeffrey L. Brudney and Tamara G. Nezhina, pp. 293-308

Book Reviews

Dwaipayan Bhattacharyya, Niraja Gopal Jayal, Bishnu N. Mohapatra, and Sudha Pai (eds.), Interrogating Social Capital: The Indian Experience, Review by Snjezana Bokulic, pp. 309-310

Brian E. Dollery and Joe L. Wallis, The Political Economy of the Voluntary Sector, Review by Woods Bowman, pp. 311-312

Benjamin Gidron, Michal Bar, and Hagai Katz, The Israeli Third Sector: Between Welfare State and Civil Society, Review by Itay Greenspan, pp. 312-314

Susan Raymond, The Future of Philanthropy: Economics, Ethics and Management, Review by Michael A. Edwards, pp. 315-316

Ian Smillie and Larry Minear, The Charity of Nations: Humanitarian Action in a Calculating World, Review by Robert McInnis, pp. 316-317

Annette Zimmer and Eckhard Priller (eds.), Future of Civic Society. Making Central European Nonprofit-Organisations Work, Review by Aila-Leena Matthies, pp. 317-320

Abstracts in French, German and Spanish, pp. 329-337


Civil Society Opposition to Nonferrous Metals Mining in the Philippines
William N. Holden

Drawing on a range of fieldwork interviews this paper discusses the opposition of civil society to nonferrous metals mining in the Philippines. The efforts of the Philippine government to enhance development by encouraging the extraction of the nation’s mineral resources by foreign corporations is discussed, as is the opposition of Philippine civil society to these efforts. This opposition to nonferrous metals mining has involved protests, litigation, administrative proceedings, and the implementation of mining moratoriums by local governments. The paper concludes with an examination of the respective costs and benefits of a mining based development paradigm in the context of the way in which many Filipinos view foreign extraction of their nation’s resources.

Internal Marketing, Negative Experiences, and Volunteers’ Commitment to Providing High-Quality Services in a UK Helping and Caring Charitable Organization
Roger Bennett and Anna Barkensjo

This empirical study examined the effects of "negative” contact experiences with beneficiaries on charity volunteers’ job satisfaction and organizational commitment within a helping and caring charitable organization that for three and a half years had operated an internal marketing programme. It was hypothesized that negative experiences downwardly moderated (i) the impact of the charity’s internal market activities on satisfaction and commitment, and (ii) the influences of certain job attributes (autonomy, team working, and supervisory support) on these variables. Three personal characteristics (affect intensity, vulnerability to stress, and a person’s reasons for having become a volunteer) were also posited to moderate the effects of negative experiences on job satisfaction and organizational commitment. Linkages between the last two variables and a volunteer’s desire to provide high-quality client services were explored. The results indicated strong connections between job satisfaction, organizational commitment, and a volunteer’s personal commitment to providing high-quality services. Levels of organizational commitment were influenced positively and significantly by the charity’s internal marketing activities and negatively by the number of unpleasant client–contact experiences that a volunteer had to endure.

Patterns of Giving in South Africa
David Everatt, Adam Habib, Brij Maharaj, and Annsilla Nyar

This paper reflects on the results of a national quantitative survey on giving in South Africa. It explores the extent and character of giving; who gives, to whom, with what intention? The survey results revealed that South Africa is richly resourced with a diverse and multicultural spectrum of giving behaviours, which are commonplace in everyday life. The spectrum of giving behaviours is so diverse in shape and form that it contradicts many of the basic assumptions of the philanthropic literature, which locate the act of giving primarily in the domain of the wealthy and powerful.

What is Old is New Again: Achieving Effectiveness with Volunteer Programs in Kazakhstan
Jeffrey L. Brudney and Tamara G. Nezhina

This study based on Kazakhstan nonprofit organizations (NPOs) is the first to address the important issue of the relationship between volunteer management and volunteer program effectiveness in an international setting. Our inquiry is informed by findings of U.S. scholars that show that the adoption of a recommended set of volunteer management practices is related to the level of effectiveness achieved with volunteer involvement in nonprofit organizations. The paper advances a path model to explain volunteer program effectiveness, with volunteer management practices the crucial intermediate variable. Based on data collected in a survey of Almaty (Kazakhstan) NPOs in 2004, the empirical analysis yields considerable support for a path model that focuses on both the adoption of these practices and the attainment of program effectiveness. Given the heterogeneity of NPOs, not every organization can be expected to benefit from the adoption of the recommended practices. Nevertheless, results suggest that they offer one workable means for successfully integrating volunteers.

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