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MARCH 2013:One-day Conference: “Operations Management in the Third Sector”
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When: 3/20/2013

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One-day Conference:  "Operations Management in the Third Sector”

Wednesday 20th March 2013

Leeds University Business School (LUBS)

Conference website:<>

Preliminary Programme 

 - 08.30   Registration open, coffee/tea available

 - 09.00   Welcome by Professor Nigel Lockett (Head of the Management Division, Leeds University Business School - LUBS and Chair of the Board of Trustees for Foundation)

 - 09.15   Plenary Opening the Conference by Professor Stephen Osborne (University of Edinburgh): "Can the Third Sector survive the recession: Evidence from Scotland”

  Chair: Dr Tom Burgess (Head of the Technology and Innovation Group, LUBS)

 - 10.00   Keynote address by Mr Graham Manville (University of Southampton): "Case Study: Measuring Performance in Third  Sector Housing Associations”

  Chair: Professor Margaret Taylor (University of Bradford)

 - 10.45   Comfort break

 - 11.00   Research Papers                         Chair: Professor Zoe Radnor (Loughborough University)


•         Dr Claire Moxham, University of Liverpool: "Closing the loop or ticking the box? Examining third sector performance measurement”.


•         Mr Max Moullin, South Yorkshire Centre for Quality and Performance: "Improving third sector quality and performance with the Public Sector Scorecard”.


•         Mr Omar Al-Tabbaa, University of Leeds: "A strategy to create value: Nonprofit-business collaboration”.

 - 12.30  Networking Lunch

 - 13.00   Keynote address by Professor Fiona Lettice (University of East Anglia): "Social Innovation – Challenges and Themes”

Chair: Professor Andrew Taylor (University of Bradford)

 - 14.00   Comfort break

 - 14.15  Third Sector presentations          Chair: Dr Eleanor Burt (University of St Andrews)


•         Ms Katherine William-Powlett, ex-National Council for Voluntary Organisations – NCVO: "Trustees: A Help or a Hindrance to Innovation”.


•         Dr Nabeel Al Ramadhani, President of the Human Relief Foundation: "Ethos and and values in the Operation Management of the Third Sector”.


•         Ms Alison Lowe, Chief Executive of Touchstone: "Strategically relevant, locally focused”.


•         Mr Andy Simpson, Chief Executive of Doncaster Refurnish: "” (title tbc).

 - 15.45   Coffee/tea break

 - 16.00   Parallel Workshops


•         "Organisational Resilience in an Age of Austerity”, Ms Eve Coles, LUBS / Cabinet Office. 

•         "The operational alignment of quality, performance and outcomes”, Ms Taira Kayani, Burley Lodge Centre (BLC).             Chair: Prof. Chee Wong 

•         "News engagement with the third sector”, Dr Gary Graham (LUBS) and Dr Anita Greenhill (Manchester Business School).

 - 17:00   Keynote address by Dr Rob Wilson (Newcastle University Business School): "Quality in the Third Sector. What is being measured, by whom, by what means, and for what purpose”

                                                           Chair: Ms Olga Matthias (University of Bradford)

- 18.00   Wine/drinks Reception for all delegates


To register please use the following weblink:


For further information please contact: Dr Luisa Huatuco (<><>)

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